Feel Balanced
Your monthly points open doors to calm, healing, and holistic care.
Frequently Asked Questions
How does the membership work?
Choose a tier, receive monthly points, book services online anytime. Your points refresh the first of each month.
What's included in my membership?
Access to all services: naturopathic medicine, registered dietitians, massage therapy, chiropractic care, acupuncture, and wellness treatments. See our Services page for complete list.
Are there any hidden fees?
No. Your monthly membership includes everything. No booking fees, no surprise charges.
Can I cancel anytime?
Yes. Cancel anytime with 30 days' notice. No long-term contracts or cancellation fees.
Membership Basics
Points System
How do points work?
Each service has a point cost (e.g., massage = 125 points, chiro = 85 points). Use your monthly points to book whichever services you need. Points refresh monthly and don't roll over.
What if I don't use all my points?
Points expire at the end of each month. We encourage regular self-care—unused points are a missed opportunity for your wellness.
Can I buy extra points?
Yes. Members can purchase additional point packages anytime at discounted rates.
Do points roll over?
No. Points refresh monthly to encourage consistent wellness habits.
Bookings & Scheduling
How do I book appointments?
Log into your member portal, browse available services and practitioners, select a time, and book instantly. You'll receive confirmation via email and text.
What's your cancellation policy?
Cancel or reschedule up to 24 hours before your appointment for a full point refund. Late cancellations (less than 24 hours) forfeit points.
Can I book for family members?
Yes, if you're on Premium or Elite tier with family sharing. You manage bookings for all household members.
Monthly Wellness Points
Use your points to book healing sessions